Telehealth Competency Questionnaire-Consumer: Psychometric Validation of a Client-centered Measure


  • Steven Taylor, PhD, OTR/L Rush University
  • Lauren M. Little, PhD, OTR/L, FAOTA College of Health Sciences Rush University Chicago, IL, USA



Psychometric validation, Questionnaire development, Telehealth competency, Telehealth consumer


To effectively access telehealth services, individuals must possess certain competencies; yet, telehealth consumer focused measures are limited. The purpose of this study was to describe the development and validation of the Telehealth Competency Questionnaire – Consumer (TCQ-C). Among a sample of adults with chronic health conditions (n=134), findings showed that the TCQ-C is comprised of one factor that accounts for 66.6% of the variance, and internal consistency of subscales are good (range α = 0.80-0.87) and may be used for clinical or research purposes. The TCQ-C demonstrated moderate concurrent validity with the Telehealth Usability Questionnaire-Usability subscale (r = 0.728, p<.001), and significantly discriminates between adults >65 years and those younger as well as those with and without previous telehealth experience. The TCQ-C is a psychometrically sound instrument to evaluate baseline competencies among telehealth consumers so that education, research, and clinical practices are tailored to increase effective engagement between clients and providers.



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How to Cite

Taylor, PhD, OTR/L , S., & Little, PhD, OTR/L, FAOTA, L. M. (2023). Telehealth Competency Questionnaire-Consumer: Psychometric Validation of a Client-centered Measure. International Journal of Telerehabilitation, 15(2).



Telehealth Consumerism